Support Tickets

ValkynRo's support ticket system allows you to get help from staff for account issues, bugs, and other problems.

Submit support tickets to get help from staff. We're here to assist you with any issues.

🎫 Ticket System

What Are Support Tickets?

Support tickets are requests for help that you submit to staff. Staff members review and respond to tickets to help resolve your issues.

Ticket Types

Type	Purpose	Response Time
Account Issues	Account problems	6-12 hours
Payment Issues	Payment/transaction problems	1-6 hours
Bug Reports	Report bugs	24-72 hours
Technical Support	Technical problems	6-12 hours
General Questions	General inquiries	6-12 hours
Appeals	Ban/appeal requests	24+ hours

📝 Creating a Ticket

Step 1: Access Ticket System

1. Go to Website: Visit https://valkynro.com/support

2. Login: Log into your account

3. Click "Submit Ticket": Open ticket creation

4. Select Category: Choose ticket type

5. Fill Form: Complete ticket form

Step 2: Provide Information

• Subject: Clear subject line

• Description: Detailed description

• Category: Select appropriate category

• Priority: Set priority level

• Attachments: Attach screenshots/files

Step 3: Submit Ticket

• Review: Review your ticket

• Submit: Submit ticket

• Confirmation: Receive confirmation

• Ticket ID: Save ticket ID

• Wait for Response: Staff will respond

📋 Ticket Information

Required Information

Information	Required	Notes
Subject	✅ Yes	Clear subject
Description	✅ Yes	Detailed description
Category	✅ Yes	Select category
Screenshots	Optional	Helpful for bugs, payment issues
Account Info	Optional	If account issue
Transaction ID	Conditional	Required for payment issues
Payment Proof	Conditional	Required for payment issues
Ban Details	Conditional	Required for appeals

Ticket Categories

• Account Issues: Account problems, login issues, password recovery

• Payment Issues: Payment problems, transaction issues, refund requests, wallet problems

• Bug Reports: Report bugs, game glitches, technical errors

• Technical Support: Technical help, client issues, connection problems

• General Questions: General inquiries, gameplay questions

• Appeals: Ban/appeal requests, account suspension appeals

• Other: Other issues not covered above

🔍 Tracking Tickets

View Your Tickets

• Ticket List: View all your tickets

• Status: Check ticket status

• Updates: See staff responses

• History: View ticket history

• Close Ticket: Close resolved tickets

Ticket Status

Status	Meaning
Open	Ticket submitted, awaiting response
In Progress	Staff working on ticket
Waiting for Response	Waiting for your response
Resolved	Issue resolved
Closed	Ticket closed

💳 Payment Issues

What Are Payment Issues?

Payment issues include problems with:

• Failed Transactions: Payments that didn't go through

• Missing Credits: Payments made but credits not received

• Refund Requests: Requests for payment refunds

• Wallet Problems: Issues with Valk Coin wallet

• Transaction Errors: Errors during payment processing

Required Information for Payment Issues

Information	Required	Notes
Transaction ID	✅ Yes	Payment transaction ID
Payment Method	✅ Yes	Payment gateway used
Amount	✅ Yes	Payment amount
Date/Time	✅ Yes	When payment was made
Payment Proof	✅ Yes	Receipt/screenshot
Account Info	✅ Yes	Account details
Description	✅ Yes	What went wrong

🚫 Appeals (Ban Appeals)

What Are Appeals?

Appeals are requests to review account bans or suspensions. If you believe your account was banned unfairly, you can submit an appeal ticket.

Types of Appeals

Type	Description
Account Ban	Permanent account ban
Temporary Ban	Temporary suspension
Character Ban	Specific character ban
IP Ban	IP address ban
Appeal Review	Request for ban review

Required Information for Appeals

Information	Required	Notes
Account Name	✅ Yes	Banned account name
Character Name	✅ Yes	Character name (if applicable)
Ban Date	✅ Yes	When ban occurred
Ban Reason	✅ Yes	Reason given for ban
Your Explanation	✅ Yes	Your side of the story
Evidence	Optional	Screenshots, logs, etc.
Circumstances	✅ Yes	What happened before ban

📊 Ticket Statistics

Your Ticket History

• Total Tickets: Count of tickets

• Open Tickets: Currently open

• Resolved Tickets: Resolved tickets

• Average Response Time: Average wait time

• Resolution Rate: Success rate

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Submit support tickets to get help from our staff team. 🎫🛟